This is an English translation for your convenience. In case of any discrepancy, the Dutch version prevails.
Welcome to Brasserie Lenny, a modern French restaurant at James Wattstraat 56-58 in Amsterdam East. Below you can read what applies to reservations, cancellations, payments and visits to our brasserie.
1. Applicability
These terms and conditions apply to reservations, orders, payments and other agreements with Brasserie Lenny. By making a reservation or an advance payment, you agree to the terms applicable at that time.
2. Reservations
A reservation is final once it has been confirmed by Brasserie Lenny, for example by email or via our reservation system. We ask you to let us know as soon as possible about any changes to the number of guests. Running late? Let us know. Without notice, we may release the table after 15 minutes to other guests.
You can book a table via our reservations page.
3. Deposit
For certain reservations, arrangements or special occasions we may ask for a deposit. The amount of the deposit is always clearly stated before the reservation is confirmed. A deposit is deducted from the bill during the visit, unless expressly stated otherwise at the time of booking.
4. Cancelling
A regular reservation can be cancelled free of charge up to 24 hours before the reserved time. If you have paid a deposit and cancel at least 24 hours in advance, we will refund the deposit in full. In the event of cancellation within 24 hours of the reservation, or if you do not show up without cancelling, we reserve the right to withhold the deposit in full or in part.
For group reservations, events, special dinners or arrangements, different cancellation conditions may apply. These are always clearly communicated in advance.
5. Refunds
When you are entitled to a refund, it is processed via the same payment method used for the original payment. We start the refund as soon as possible. Depending on your bank or payment provider, it may take a few business days before the amount is actually visible in your account. Is it taking longer than expected? Feel free to contact us and we will look into it for you.
6. Changes or cancellation by Brasserie Lenny
In exceptional circumstances, it may happen that we need to change or cancel a reservation. When Brasserie Lenny cancels an already paid reservation and no suitable alternative is agreed, we will refund the deposit paid by the guest.
7. Prices and payment
The prices stated in the brasserie and on our current menus include VAT, unless stated otherwise. The bill must be settled after the visit via a payment method accepted by Brasserie Lenny. Obvious pricing, typing or system errors may be corrected.
8. Allergies and dietary requirements
Do you have an allergy, intolerance or specific dietary requirement? Please let our team know, preferably when booking and always before ordering. We do our utmost to take this into account. Because our kitchen works with various ingredients and allergens, we cannot fully rule out cross-contamination in all cases.
9. Conduct and safety
We want everyone to feel welcome and comfortable at Brasserie Lenny.
We reserve the right to refuse entry to, or ask to leave, guests who cause a nuisance, behave inappropriately or do not follow the instructions of our team.
10. Liability
Brasserie Lenny handles its guests and property with care, but is only liable for damage to the extent that liability arises from law. Personal belongings remain the responsibility of the guest.
11. Complaints
Is something not to your satisfaction? Please tell us directly during your visit so we have a chance to resolve it. You can also contact us afterwards via:
Brasserie LennyJames Wattstraat 56–58
1097 DM Amsterdam
Email: info@brasserielenny.com
Phone: +31 20 225 03 10
We try to resolve every complaint as quickly and carefully as possible.
12. Privacy
Personal data provided during a reservation or payment is processed in accordance with our privacy policy and applicable privacy legislation.
13. Dutch law
Dutch law applies to agreements with Brasserie Lenny. If a dispute arises, we always try to resolve it together first.
14. Changes to these terms
Brasserie Lenny may amend these terms and conditions when there is reason to do so. The terms that applied at the time the reservation was made will apply to that reservation, unless a change is legally required or agreed with the guest.
Frequently asked questions
Until when can I cancel my reservation free of charge?
A regular reservation at Brasserie Lenny can be cancelled free of charge up to 24 hours before the reserved time. In the event of cancellation within 24 hours or a no-show, we may withhold any deposit in full or in part.
How long will you hold my table if I am running late?
Just let us know if you are running late and we will hold your table. Without notice, we may release the table to other guests after 15 minutes.
Does Brasserie Lenny ask for a deposit?
For certain reservations, arrangements or special occasions we may ask for a deposit. The amount is always stated in advance, and the deposit is deducted from the bill during your visit, unless stated otherwise.
How quickly will I receive a refund?
Refunds are processed via the same payment method used for the original payment. We start the refund as soon as possible; depending on your bank or payment provider, it may take a few business days before the amount is visible.
Can I let you know about allergies or dietary requirements?
Yes. Please let us know about allergies, intolerances or dietary requirements preferably when booking, and always to our team before ordering. Because our kitchen works with various allergens, we cannot rule out cross-contamination in all cases.
Do different conditions apply for groups?
For group reservations, events, special dinners and arrangements, different cancellation conditions may apply. We always communicate these in advance.